211 Specialist Remote Job at Micro1 | $30–$40/Hour Remote Openings 10

211 Specialist Remote Job at Micro1 | $30–$40/Hour SEO Title: 211 Specialist Remote Job at Micro1 – $30–$40/Hour 🌎 Job Overview Micro1 is looking for experienced 211 Specialists, Information and Referral Specialists, and Benefits Navigators to help evaluate and improve AI systems that provide information about government services and community resources. In this short-term remote contractor role, you will use your experience helping members of the public to assess whether AI-generated answers provide accurate information, appropriate referrals, and useful next steps. The work focuses on public benefits, community resources, caller needs, and information and referral services. 🤖 Previous AI experience is not required. Your professional experience assisting the public and knowledge of community resources are the key qualifications. 📌 Job Details - 🏢 Company: Micro1 - 💼 Position: 211 Specialist - 🌍 Location: Remote — United States-based applicants required - 📋 Job Type: Contractor - 👥 Openings: 10 - 💰 Advertised Compensation: $30–$40 per hour - ⏰ Time Commitment: 10–20 hours per week - 📅 Project Duration: Short-term - 🤖 Previous AI Experience: Not required 📝 Key Responsibilities Successful candidates may be responsible for: 1. Reviewing sample questions and identifying those that do not reflect the questions real callers typically ask. 2. Creating evaluation rubrics that define accurate, complete answers, including appropriate referrals and next steps. 3. Evaluating AI-generated responses against established criteria. 4. Identifying factual errors, missing information, outdated guidance, and unhelpful recommendations. 5. Checking whether answers appropriately address callers' needs and direct them toward relevant services. 6. Providing clear, detailed written feedback to the project team. 7. Working independently and asynchronously to help improve AI responses about government services and community resources. 🎯 Required Skills Applicants should have relevant experience and knowledge in the following areas: - 📞 Information and referral services - 👂 Active listening - 🆘 Crisis intervention - 🗂️ Community resource databases - 🔎 Needs assessment - 🏛️ Public benefits knowledge - 🤝 Benefits navigation and client assistance - 💬 High-volume call center or public-contact experience - ✍️ Clear and precise written communication - 📑 Evaluation rubric development - 🧭 Identifying appropriate community resources and referrals ✅ Required Qualifications Candidates must meet the following requirements: - Experience as a 211 Specialist, Information and Referral Specialist, Benefits Navigator, or in a closely relevant role answering public questions about government services. - At least one year of regular, high-volume public contact by phone, chat, or in person. - Working knowledge of public benefits and community resources. - Must be based in the United States. - Ability to start quickly and commit 10–20 hours per week. - Strong written communication skills and attention to detail. 🌟 Preferred Qualifications The following experience may be beneficial: - Experience with crisis intervention or needs assessment. - Familiarity with community resource databases. - Experience creating service guides, call scripts, FAQs, or training materials. - Experience assisting people from diverse backgrounds, including rural and Spanish-speaking communities. - Ability to explain complex public services in clear, practical language. 💰 Compensation Details The advertised compensation range is $30–$40 per hour. Please keep the following points in mind: - The advertised range does not guarantee a specific rate for every applicant. - Actual compensation and payment terms must be confirmed directly with Micro1. - This is a short-term contractor project requiring 10–20 hours of availability per week. - Confirm the project duration, payment arrangements, and contract terms before accepting an offer. 👥 Who Should Apply? This opportunity may suit professionals who have experience helping people find community services, understand public benefits, or access government assistance. Relevant backgrounds may include: - 211 Specialists - Information and Referral Specialists - Benefits Navigators - Community Resource Specialists - Social Services Support Staff - Call Center Representatives with relevant public-service experience - Community Assistance and Client Support Professionals ⚠️ Important Eligibility Note: The listing requires relevant information and referral experience, at least one year of regular public contact, and applicants to be based in the United States. Candidates outside the US should confirm their eligibility directly with Micro1 before applying. 🚀 How to Apply 1. Visit the official Micro1 website. 2. Explore available professional and AI-related opportunities. 3. Search for 211 Specialist. 4. Review the job description and confirm that you meet the experience and location requirements. 5. Follow the application instructions provided by Micro1 Apply NOw